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Service

Pre_sale

Quality assurance
We have a professional production R&D team and rich market experience. For different instruments, we provide corresponding CE, FDA certificates to ensure the quality of the instruments.

Product procurement
For other products needed by our customers, we have a complete supply chain and reliable product suppliers, as well as an experienced procurement team that can go deep into the market, provide our customers with diversified product requirements, and walk in the market The frontier.

Quality inspection:
Our instruments will have a quality inspection process before leaving the factory, and the products are always carefully checked for any manufacturing and design defects before shipment. Our inspectors will also check the products removed from the shelves to ensure that they are consistent with the products required by the order. Then our own quality control team conducts another inspection of your product, from the inside to the outside


On_sale

Customization service
We provide product customization services, including logo customization, instrument interface customization, instrument language customization, and so on. For customers who plan to open beauty salons, we also provide equipment customization based on local market conditions. For specific details, you can consult our professional salespersons.

Wholesale services
We are a professional beauty equipment supplier. In addition to supporting direct orders, we also provide equipment wholesale services. For some popular equipment in the market, we set up different price ladders and corresponding discounts according to the purchase volume. , Please consult our professional sales staff for specific details

Drop-shipping service
We have a wealth of production lines and suppliers can provide drop shipping services for customers who are engaged in the e-commerce industry and shop online. You only need to place an order in our mall, and we will send it for you. For goods and after-sales service, please refer to the "drop-shipping" page for details, or contact our sales staff

Delivery service
Under normal circumstances (in working days), when the customer places an order, it will usually be shipped within 3-5 days. If it is a bulk order or customized product, the delivery time needs to be confirmed with the salesperson.

Promotional activities
In order to give customers a better experience, we will launch various preferential activities, new product promotions, wholesale discounts, etc. on various festivals. For specific promotional information, please pay attention to our mall homepage or subscribe to our mailbox , We will send preferential emails from time to time.

Other cooperation modes
If you want to become our distributor or agent or other cooperation modes, please contact our sales staff.


After_sale

Once your product leaves our door, we are still here to help. Vemeidic's customer service team is always working behind the scenes to meet your every need and inquiry. We track your shipment and answer any questions at your convenience, whether through live chat or other contact methods. No matter what the problem is, we are always at your service.

Warranty
Normally, we provide a one-year warranty service, free replacement parts within 6 month (note that this part is not damaged by humans).
PS: During the warranty time, the replacement parts are free, but the freight of the parts is not included, and the freight needs to be paid by the buyer

Installation
In order to allow customers to use the instrument better, we provide product manuals and installation videos. If customers have questions during the installation process, they can contact our after-sales staff at any time

Maintenance
For every customer of vemeidic, we will establish an after-sales group, which will have our sales, after-sales customer service, and professional engineers. When customers need questions, they can give feedback in the group. Our after-sales group Staff or engineers will answer your questions.

Training
We provide instrument manuals, operating videos, and maintenance videos to help customers better understand the instrument and learn the operation of the instrument. Please rest assured that most of our instruments are easy to operate. If there is a problem, You can contact our after-sales staff