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Home > FAQ


Q: What is the shipping date? and when will my package arrive ?

A: Shipped within 5 to 7 working days after the receipt of your payment. your package will arrive 1 to 5 days for regular, in-stock items shipping to the United States. For information on Direct Ship, Special Order items and other shipping details please contact us. (During Chinese New Year, the delivery time is extended to within 7 working days after the festival)

Q: What's package?

A: Strong and beautiful aluminum alloy case/carton case/wooden case

Q: How can I track my package?

A: Tracking information can be found by logging into My Account.Enter your Web Order ID and billing zip code on the Tracking Your Order.

Q: What are your hours and contact information?

A: The quickest way to get help is to visit our 24/7 Online Help Desk. Phone help is available Mon-Fri 8:00am-8:30pm and Sat 10:00am-5:30pm.

Q: How is your after-sale service?

A: We have a professional technology supporting team for your timely services. You can get help by telephone, online chat (Facebook, Skype,whatsapp etc. Please contact us once the machine has any problem. Best service will be offered. 

Q: Will you teach how to use the machine? 

A: Yes, we can provide a complete user manual and usage video for instruction and application. And 24/7 online consultant service ensure you whatever problem and whenever you meet, you can solve easily. It is easy to operate by anyone with the instructions. More machine video,welcome to view our Youtube: Vemeidic Beauty Equipment

Q: How does your factory do regarding quality control ?

A: We have a strictly quality inspection department. Our engineers will carefully check and test the machines many times before we deliver them to you. To make sure you can get the high quality machines, only the machines that have passed the strict quality inspection can be delivered to you.

Q: What Is Your Return Policy?

A: If for any reason you are not satisfied with the purchased product, you only need to return the product within 30 days of the original delivery date, and we will replace or refund the cost of the product (excluding shipping costs), and the instrument needs to be transported to us. After we receive the instrument, the product cost will be credited to your account.
After 30 days, the product is covered by the manufacturer's warranty, so the manufacturer must resolve the product replacement issue. Please contact us for more information.


Q: Why should you choose us?

A: ► Powerful factory, giving the competitive price and best technology support 
    ► 10-years’ experience in producing beauty machine, strong R&D
    ► 1 years-warranty and 7x24 online after-sale service
    ► CE Certification, the key for you to legally use and sell the machine 
    ► Diversity of customized service, strong OEM capability available


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