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Return Policy

Return & Exchange Policy

 
We offer a 30-day return policy on most equipment
 
Returns in new condition with original packaging and accessories are eligible to receive a refund.
 
Returns must include the receipt or invoice as proof of purchase.
 
Returns must within 30 days of the original ship date.
 
Customers who purchase equipment from vemeidic stores, company websites, or by mail can be eligible for returns.
 
Refunds will be credited to the original method of payment in the amount of your original purchase price, less any shipping charges.
 
Refunds are usually reflected on your card account within 7 business days of our receipt of your return. PS: Customer is responsible for return shipping charges.
 

♦ Return Instructions

 
If your purchase was made through our account, Pls request a return as follows:
 
Step1. Contact and send an email to us for after-sales service, specifying the reason for the refund, order number, and purchase time for us to inquire (email: [email protected]/ [email protected])
 
Step2. After-sales check whether the products are shipped within 30 days, about 3-7 working days, and will send you a reply email.
 
Step 3. the after-sales service will provide you with a solution based on the reason for the refund. After the negotiation between the two parties is completed and there is no objection, the refund will be agreed upon.
 
Step4. After agreeing to the refund, please return the products to the address we provide. At the same time, you need to write details in the mail, including the sender, the order number, the order number of the goods, the shipping address, and the refund account. And other information. (If the information is incomplete, it will cause the after-sales service to be unable to process the return, and the return time will be extended)
 
Step5. Receive the email after the sale, and make sure that the instrument has arrived at the manufacturer, and the refund will be returned to your account within 5-7 working days
 

♦ We offer two return and replacement options:

 
1. Standard return and exchange: With this method, you return the faulty equipment to us, and once received, we will ship the replacement to you.
 
2. Advanced replacement: With this method, your credit card will be charged the retail price of the product and a replacement item will be shipped to you. You will need to send the faulty item to us. Once received, we will refund the fee charged.


♦ Terms And Conditions

 
1. Our sole liability and the exclusive remedy, for any acknowledged defect(s), shall be the repair or replacement of the equipment in question.
 
2. We do NOT offer refunds unless the equipment was purchased from us.
 
3. Replacements are processed upon equipment availability.
 
4. We shall NOT be liable for any indirect, incidental, or consequential damages under ANY circumstances.
 
5. Once the replacement is shipped, allow 5-7 business days for the unit to arrive. Delivery is typically between 9 AM and 5 PM from Monday through Friday.
 
6. We are NOT responsible for return freight charges resulting from invalid warranty time.
 

♦ Refund Policy-Partial Refunds or Restocking Fees

 

1. You may return any equipment in its original packaging provided that the products are not damaged or abused when you are trying and testing it for your use.
 
You may return the equipment within 30 days of delivery (Some conditions may apply to some products). The customer is responsible for the return shipping fees. Please note that original shipping fees are not refundable.
 
2. For used equipment received more than 30 days, you may get a replacement or a partial refund within the warranty due to quality problems. Please note that a replacement will be made upon receipt of the returned item, and the customer may bear return shipping fees according to the specific case.
 
3. If you have emailed us for a refund, once we have approved it and the equipment was sent to us. then your money will be refunded. The estimated time for your refund to arrive depends on the payment method you used.